FAQ's

Is this site secure?
Where and when does my kit get delivered?
Will I be contacted directly when my kit ships?
Do I receive confirmation once my order is placed?
If I don’t receive confirmation, who do I contact?
Is this the same kit I will be receiving if I order through the school?
What is the difference between ordering online versus ordering through the school using the order form?
Can I order a kit(s) from more than one school in a single purchase?
Can I use a debit card?
Who do I contact with questions?

Is this site secure?
Yes. Our website conforms to online store standards. Your personal information will not be shared with any other party and is used for the sole purpose of ensuring your security as well as ours.

Where and when does my kit get delivered?
Your kit(s) will be built and shipped with the rest of the school order. The kits will be delivered in time for your pick-up date. Refer to the front cover of your order form for the pick-up date, or contact your school for the pick-up date. This varies per school.

Will I be contacted directly when my kit ships?
No, you will not be contacted. You can refer to your order form provided from your school for pick-up date information. All orders placed before the deadline will be built and shipped with the rest of the school in time for your scheduled pick-up date.

Do I receive confirmation once my order is placed?
Yes. You will receive a confirmation email with complete details of your purchase.

If I don’t receive confirmation, who do I contact?
If you do not receive an email confirmation within 24 hours please email: ttorders@schoolkidz.com or call us toll-free at 1.800.975.5487

Is this the same kit I will be receiving if I order through the school?
Yes. All online purchases (and paper order form purchases) will be exactly the same.

What is the difference between ordering online versus ordering through the school using the order form?
Simple convenience. You will receive the same personalized kit as you would if you ordered by the paper order form. But unlike paper the paper form which requires payment by check, online ordering allows you to pay by credit card. It can be more convenient for you and your school. No additional charges or discounts apply to online purchases.

Can I order a kit(s) from more than one school in a single purchase?
Actually, yes! Although not every school is signed up for our Online Option at this time, it is possible to purchase multiple kits from different schools in a single transaction.

To begin, enter the first school account number and add the desired kit to your cart. Then, simply enter another school account number in the navigation box, choose your next kit and add it to your cart. You can repeat this as many times as you like. Remember to add any backpacks or book covers from within that school's order page. When you are ready to purchase, just hit the checkout button and complete the necessary steps. It’s that easy!

Can I use a debit card?
You may use debit cards provided that they are allowed to function as credit cards. (Most banks do allow this.)

Who do I contact with questions?
Email ttorders@schoolkidz.com